Privacy Policy

Last updated: November 2026

Luxe Home Store (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you visit luxehomestore.pk or place an order with us, how we use it, and the choices you have. By using our website, you agree to this policy.

1. Information We Collect

Information you give us. When you place an order, create an account, contact us or sign up for updates, we may collect your name, phone number, email address, delivery address, city, order details and any message you send us.

Information collected automatically. When you visit our website, we may collect your IP address, browser type, device type, pages viewed and the time spent on them. This helps us keep the site working properly and improve it.

Payment information. We currently accept Cash on Delivery only. We do not collect or store any card, bank or online payment details on our website.

2. How We Use Your Information

We use your information to process and deliver your orders, contact you about your order (confirmation, delivery updates, problems), reply to your questions and support requests, handle exchanges for damaged, defective or wrongly delivered items, improve our website, products and service, keep our website secure and prevent fraud, and send you offers or updates, only if you have agreed to receive them.

3. How We Share Your Information

We do not sell your personal information. We share it only when needed to run our service.

Courier and delivery partners receive your name, phone number and address so they can deliver your order. Website and hosting providers store and run our website. We may also share information if the law requires it, or to protect our rights, our customers or our website.

Anyone we share information with only receives what they need to do their job.

4. Cookies

Our website uses cookies, which are small files stored on your device. We use them to keep items in your cart, remember your session, make the site faster and understand how visitors use it. You can block or delete cookies in your browser settings, but some parts of the website, like the cart and checkout, may not work properly without them.

5. WhatsApp and Email Communication

If you contact us on WhatsApp or by email, we keep the conversation so we can help you and refer back to it if needed. We may also message you on WhatsApp or by phone about your order. We will not send you promotional messages unless you have agreed to receive them, and you can ask us to stop at any time.

6. Data Security

We take reasonable steps to protect your information, including secure hosting and limiting who can access customer data. No website or online system can be guaranteed completely secure, so we cannot promise absolute security, but we work to keep your information safe.

7. How Long We Keep Your Information

We keep your information only as long as needed to complete your order, handle any exchange or support request, keep our business and tax records, and meet legal requirements. After that, we delete it or remove anything that identifies you.

8. Your Rights

You can ask us to tell you what personal information we hold about you, correct information that is wrong or out of date, delete your information (unless we need to keep it for legal or order reasons), and stop sending you promotional messages.

To make any of these requests, contact us using the details below. We may need to confirm who you are before we act on a request.

9. Third Party Links

Our website may contain links to other websites, such as social media pages. We are not responsible for the privacy practices or content of those sites, so please read their policies when you visit them.

10. Children’s Privacy

Our website is not meant for children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, please contact us and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will change the date at the top of this page. Please check back now and then to stay informed.

12. Contact Us

If you have questions about this policy or how we handle your information, contact us:

Luxe Home Store
WhatsApp / Phone: +92 307 8634243
Email: Luxehomestore@sales.com
Website: luxehomestore.pk